Create freely. Use responsibly.

1. The service

Refract is a creative software service that accepts prompts and media, routes eligible requests to selected third-party model providers, and returns images, videos, audio, or other results. Model availability, controls, pricing, capacity, moderation, and provider requirements can change.

By using Refract, you agree to these terms, the Acceptable Use Policy, the Privacy Notice, and any model-specific notice shown at the point of use or purchase. If you use Refract for a business, you confirm that you can bind that business to these rules.

2. Accounts and access

Keep your username, PIN, Google connection, and any MCP/API credential private. You are responsible for activity carried out through your account and must tell Refract promptly if you suspect unauthorized access. Do not share an account or use another person's identity without permission.

You must provide information that is accurate enough for account recovery, support, payments, and legal notices. Refract may require additional profile details where needed to keep an account, payment, or transfer attached to the right person.

3. Inputs, outputs, and rights

You keep the rights you already have in prompts, uploads, reference media, and other material you submit. Refract does not take ownership of your input merely because you use the studio. You are responsible for having the rights, permissions, releases, and lawful basis needed to upload or use that material, including the consent of people whose face, voice, likeness, or private information appears in it.

Refract does not claim ownership of a generated output. That statement is not a promise that an output is unique, copyrightable, free of third-party rights, or commercially cleared. You are responsible for reviewing an output before publishing, selling, licensing, or using it in a consequential setting.

4. Third-party models

Refract is an interface over independent model and infrastructure providers. When you submit a job, Refract may send the prompt, settings, account-scoped task information, and attached media to the provider required to fulfil it. The provider's terms, privacy policy, safety rules, retention window, watermark, plan restriction, and output license may be stricter than these general Refract terms. Refract will show a provider notice in the model picker or related product documentation when one is available.

Model names and logos belong to their respective owners and do not imply that those owners endorse Refract. Refract may pause, remove, replace, or limit a model when a provider changes an API, price, policy, capacity, or safety requirement. Review the provider notice linked in the model details when the use is commercially or legally important.

5. Credits and payments

Credits are prepaid units used for eligible Refract actions. The studio shows the pack price, currency, credit amount, and an estimated generation cost before you confirm. The final provider response and the Refract ledger determine the final charge where the estimate depends on actual usage.

• Credits have no cash value and cannot be transferred or redeemed for cash except where the law requires it.
• The current one-time packs are presented as having no expiry. Any future change must be disclosed before purchase and cannot remove mandatory consumer rights.
• Refract reserves credits before a job starts and returns the reservation when a job fails or is cancelled before provider acceptance, subject to the provider and payment records available for that job.
• Payment processing is handled by the payment provider shown at checkout. Refract does not receive or store full card credentials.
• Taxes, refunds, chargebacks, currency conversion, and any mandatory withdrawal or cancellation rights are handled according to the checkout disclosure, the payment provider's rules, and applicable law.

Do not rely on a screenshot or an interrupted browser session as proof that a payment or generation completed. Use the account ledger, payment receipt, and generation status shown by Refract; contact Support if they disagree.

6. Responsible use

You must follow the Acceptable Use Policy and all applicable law. You may not use Refract to infringe rights, upload private data without permission, create non-consensual intimate imagery, exploit or sexualize minors, impersonate people deceptively, facilitate fraud, or evade provider safety controls.

You may not scrape the service, bypass rate limits or credit accounting, share credentials, introduce malware, overload the platform, probe another account, use outputs to train a competing model without the relevant rights and provider permission, or use an MCP/API connection to perform actions the account owner did not authorize.

7. Availability and changes

AI generation is probabilistic and provider-dependent. Refract does not promise that a particular prompt will succeed, that an output will meet a particular quality bar, or that a model will remain available. Queues, rate limits, outages, safety blocks, maintenance, and upstream policy changes may delay or prevent a job.

Refract may change the service, model catalog, credit estimates, features, or these terms on a forward-looking basis. We will not intentionally remove a customer's already-recorded ledger entry or make a previously completed generation disappear solely because a model was retired. Download important files promptly because provider-hosted source media and task logs may expire sooner than the Refract account record.

8. Suspension and termination

Refract may limit or suspend access when necessary to protect people, other customers, providers, payments, or the service; to investigate abuse; to comply with law; or when an account has an unresolved payment or security problem. Where reasonable, Refract will provide an explanation and a path to appeal or recover access.

You may stop using Refract at any time. Account deletion, data requests, and any remaining payment or credit issue should be handled through Support before the account is closed. Clauses about rights, payment obligations, misuse, disclaimers, and records needed for law or security may survive closure.

9. Disclaimers

To the fullest extent permitted by law, Refract is provided on an “as available” basis. We do not guarantee uninterrupted access, error-free operation, a particular output, uninterrupted provider capacity, or that generated content is accurate, safe, lawful, non-infringing, or fit for a particular purpose. Do not use generated results as a substitute for professional legal, medical, financial, safety, or identity decisions.

Nothing in this draft removes a consumer protection, privacy right, refund right, or other protection that cannot lawfully be waived where you live. The final published version must be completed with the correct operator identity, governing law, dispute process, limitation of liability, and contact details.